QuickScan

Digital Enhancing is the name for our all-in-one suite to bring out hidden details and colors in your photos.

No, DigiTouch is non-upgradable. Your DigiTouch plan included in your DigiScan plan is what you will have.

Recolor is responsible to bring color back into your black-and-white, or badly colored, photos. Retouch is powered by AI, then can be corrected by us if it messes anything up.

Retouch is responsible to bring out hidden details in your photos. Retouch is powered exclusively by AI. Retouch PRO is powered by AI, and then we go through to correct any details, remove/hide any marks on the paper, etc.

If a photo is too large or small, we will not be able to scan it. We will not scan it to prevent damage to your pictures. As long as your pictures are able to fit, we will be able to scan them. Take a look at our scanning sizes, and make sure your pictures fit into that range.

Yes. it is possible to use your own box. If you use your own box, you will be able to save $20 off of your order. But, if you use your own box, there are some benefits that you will not have. We will provide you with a shipping label, but you must print it out and put it onto the box. You will also have to print your own labels for keeping track of your order. You will also be responsible for packaging your box correctly. WE ARE NOT RESPONSIBLE FOR ANY LOST OR DAMAGED PHOTOS DURING TRAVEL.

We can't give a straight answer, since there are many variables that can affect this, such as the number of people in front of you. But, we can give some general examples. If you have Standard scanning, it will take on average between 2 weeks and 10 weeks, however, it may be faster or slower. If you have Expedited scanning, it will take on average between 1 week and 4 weeks, however, it may be faster or slower. If you have Priority scanning, it will take on average between 1 day and 10 days, however, it may be faster or slower.

Yes. Some photos will not work or will have issues. This could be because of multiple issues. Some of these issues are distortions or discolorations of the photos or ripped and deformed photos. These can cause photos not to run through properly or even become jammed. If you have negatives inside a slide, they will be scanned as a slide, not a negative. This is because their size do not work with our negative scanner. They will still be scanned, but not as intended. If you have Premium Retouching with your package, they will most likely appear to be black-and-white to improve readability.

We support 135mm, 126mm, and 110mm sizes for slides, films, and negatives.

If you want to reset your DigiGallery password and/or link, please contact us, and tell us your last name, order number, if you want to reset the password, link, or both, and why. Make sure you are logged into the correct account, so we can verify that it's actually you.

Your DigiGuard photos are protected with us. They are stored locally, separate from our normal business files. They are encrypted with AES-256-bit encryption and require a fingerprint and a password to unlock. Your DigiGallery photos are securely stored in a subdomain separate from the main website and protected behind a password. They are also encrypted with AES-256-bit encryption.

If you re-subscribe to DigiSafe after your DigiGaurd and DigiGallery were deleted, your photos will not be recovered. This is because they were digitally "shredded," meaning that they were removed from our device, then written over, which permanently deleted your photos. We do this to ensure that we won't be able to access your photos after they were deleted, and to free up space for other customers. Once you re-subscribe, a new DigiGallery and DigiGuard will be created, and all new photos scanned will be saved into that.

If you want to delete your photos early, please contact us from the account you are subscribed to. If you confirm, your DigiSafe subscription will be instantly cancelled, your DigiGallery will be deleted, and we will begin following the steps for when your DigiGuard expires.

DigiSafe is the all-in-one place to view, download, share, and protect your photos. Safe means two things, both a digital "safe" your photos are saved in, and to keep your digital photos "safe" from digital issues.

You can upgrade your DigiSafe subscription by visiting this page or the DigiSafe page on our website.

When your DigiGuard expires, your photos are put into a grace period, where you can re-subscribe to DigiSafe without worrying about loosing your photos. If you re-subscribe, your photos will then be removed from the grace period, and back into normal DigiGuard. If you do not upgrade, your photos will then be digitally shredded from our server and all backups. They will not be recovered, even if you re-subscribe.

When your DigiSafe subscription expires, your DigiGallery will be deactivated, and you will not be able to view it. Then, DigiGuard will be activated. If you re-subscribe, then your DigiGallery will eventually become available again. If you do not re-subscribe to DigiSafe, your DigiGallery will be securely deleted. If you re-subscribe to DigiSafe during your DigiGuard grace period, or after your DigiGallery is deleted, your DigiGallery will be reinstated, but you will be on low priority, which means it may take a while for your new DigiGallery to appear.

DigiGuard is a way to keep your digital photos safe. As an example, your digital photos may get corrupted, and you won't be able to see them. With DigiGuard, you can get the digital files resent to you in case something happens to them.

DigiGallery is the all-in-one place to view, download, and share your photos, fast and easy. You can access it by going to the link we sent you. Your DigiGallery is protected behind a password to prevent access to your photos.

Yes, DigiSafe is a subscription. If you do not want to pay for a subscription, you can use DigiSafe Basic, our free plan, which includes 30 days of photo download after your order.

We recommend Expedited Scanning if you want your photos to be scanned faster, but you're not on an extremely strict timeframe. We recommend Priority Scanning if you are on a strict timeframe, such as you need then before an event in 2 weeks. If you don't fit into any of those categories, then Standard scanning would be just fine for you.

Shipping Insurance costs more money because we cover all three ways (empty box from us to you, full box with photos from you to us, and the return box from us to you).

While shipping providers provide "free" insurance, it usually doesn't cover everything, and sometimes they ignore requests or requests take a long time. If you want to go with just the shipping company's insurance, select "No Insurance" during checkout.

Expedited and Priority scanning boosts your position in our queues for scanning, processing, DigiTouch, and DigiSafe. Expedited Scanning boosts you up to the middle of the line, while Priority Scanning boosts your position up to being the next 50 in the line, but usually around the top 10. Standard scanning puts you in the very last of the queue.

Shipping Insurance is an add-on provided by a third-party service. If your photos are lost or stolen while in transit, the third-party insurance provider will give you a full refund.

We currently have 8 social media platforms, all @nailldigitizing. We are on Facebook, Instagram, X (Twitter), Threads, Snapchat, Pinterest, YouTube, and TikTok.

You can get more help by contacting us. Go to our Help page, then go to Step 3, which will give you directions on how to contact us.

Naill Digitizing offers a variety of services, but the center of it is photo scanning (aka DigiScan). DigiScan is responsible for scanning all of your photos. Then, DigiTouch and DigiSafe builds off of DigiScan. DigiTouch is responsible for bringing out hidden details in your photos, and bringing back color into black-and-white or badly colored photos. DigiSafe is responsible for storing your photos, in the cloud and on flash drives (purchased separately).

Naill Digitizing professionally scans, edits, recolors, and stores your photos. And we're also cheaper. While you can use your phone's camera, the scans will likely come out in poor quality, with glaring and shadows. And, purchasing a good-quality scanner for home use (the Epson FF-680W), you will have to pay around $550, and you'll need your own computer for the editing and recoloring, which you'll have to purchase a license for. With Naill Digitizing, you will only have to pay $400 to get everything, and our DigiSafe subscription is completely optional. With your order, you will get a 30-day download for free, and our DigiSafe suite is for people who want their own personal gallery to easily view, share, and download their photos and extended protection after they cancel. If you scan your photos yourself, you'll have to pay for most, or even all, of them yourself, which will increase the price even more.

You can redeem your Rewards at any time. Go into the Rewards Center on the bottom left, tap on "Pay with Coins," enter in the amount you will like to redeem, and copy the code. If you have a code you want to use later, press on "My payment codes" and copy the code. Use your code at checkout, like how you would use a Promo Code.

Yes, you will get rewards. The person you referred will get a 15% off coin to use at checkout, and you will get 15 coins once they make their first purchase. To refer someone, press on the red button on the bottom saying "Earn more rewards by referring someone you know." Share your link via our Quick Links to Twitter, Facebook, and Email, or press "Copy link" and send it to anyone you want!

You can get started by going onto our website, and pressing the button on the bottom left. It will use your ND Account with our website. If you already have an account with our rewards provider, Twism, press "I already have a Twism account" on the verification screen, and sign in.

You can pay with a Credit card, Debit card, or manually with cash/check.

Shipping is expensive because your package has to make three trips - from us to you, from you to us, and from us back to you. We have decided that you pay for half of the shipping costs (the trip from us to you, and half of the trip from you to us), and we pay for the other half (half of the trip from you to us, and the trip from us back to you).

No, you cannot use add-ons with our QuickScan plans. Our QuickScan plans are made to be quick and simple, so that means that there are no add-ons or DigiSafe Offline available with QuickScan.

You can scan as many photos that can fit in the envelope with your plan. Basic: 6" x 10" PRO: 10.5" x 16"

If you would like to change any of the following in your Remembrance DigiGallery, please send us a message, logged in to the admin account. Tell us what you want to be changed, and what you want to change it to. You can change the following: Domain (______.nailldigitizing.com) (After we change it, the new domain will not be able to work for up to an hour.) Password Main Text (by default, it is your last name and order number (eg. SMITH12345) Sub-text (by default, it says "Welcome to your DigiGallery")

If you want to scan more photos later, send us a message from the admin account. We will then send you a new box, or you can send us a box. The box can be sent to/come from any address, however it must be confirmed with us first. If it is not confirmed with us first, we will just ship it back.

Yes. If you want one, please contact us. We'll send you a slide (size 1920x1080), for you to put up as a sign, at the end of a video, etc. On the slide, it will give directions. It will provide a QR code and the domain so people can access the link. It will then provide the password. The slide will not be used to advertise our business.

You can subscribe to DigiSafe for Remembrance through our Remembrance page. You must have been approved for Remembrance first.

DigiSafe for Remembrance our DigiSafe plan made for our Remembrance customers. DigiSafe for Remembrance is different than DigiSafe, and they are not interchangable.

Yes, you can use DigiSafe with quotes. You need to have DigiSafe Pro or DigiSafe MAX with your order to have all of your photos be stored.

You need to scan more than 1,200 photos to use Quotes. We recommend using our Deluxe plan then pay the extra photo fee if you only need to scan up to 50 more photos, since Quotes can cause the cost to be higher.

Yes. With Quotes, you are unable to use any add-ons, and you can't use any coupons or promotions. Add-ons you are unable to use are Shipping Insurance, Expedited Scanning, and Priority Scanning.